Complaint
Complaints
We apply the right to make a complaint according to the Consumer Purchase Act if you are a private individual; if you are a commercial entity, we apply the right to make a complaint according to the Sale of Goods Act.
NOTE! You must keep the receipt to exercise your right to complain. Should the item be damaged or incorrectly delivered (unbroken packaging) upon arrival, we undertake to rectify the error.
NOTE! It is important that you submit a correct complaint.
Visible defect: Must be reported directly to us upon receipt of the item.
Hidden defect: Must be reported to us within 7 days of receipt of the item. We will replace a product that we have determined to be incorrectly delivered or damaged. In the case of a valid return, we will pay the return shipping.
However, if you have ordered more items than the one you are returning, we will not refund the entire shipping cost.
For incorrectly returned items, no compensation will be issued for either the item or return costs, nor will the customer receive the item back without paying new shipping costs.
In the event of a dispute, we follow ARN's recommendations.
Privacy and security of personal data
When you place your order with us, you provide your personal data such as name, address, and telephone number. In connection with your registration and order, you agree that we store and use your data in our business to fulfill our obligations to you.
We also document all communication we have with you via email, in order to provide the service you expect from us. We will not disclose your personal data to third parties.
According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. In that case, please contact us.
We apply the right to make a complaint according to the Consumer Purchase Act if you are a private individual; if you are a commercial entity, we apply the right to make a complaint according to the Sale of Goods Act.
NOTE! You must keep the receipt to exercise your right to complain. Should the item be damaged or incorrectly delivered (unbroken packaging) upon arrival, we undertake to rectify the error.
NOTE! It is important that you submit a correct complaint.
Visible defect: Must be reported directly to us upon receipt of the item.
Hidden defect: Must be reported to us within 7 days of receipt of the item. We will replace a product that we have determined to be incorrectly delivered or damaged. In the case of a valid return, we will pay the return shipping.
However, if you have ordered more items than the one you are returning, we will not refund the entire shipping cost.
For incorrectly returned items, no compensation will be issued for either the item or return costs, nor will the customer receive the item back without paying new shipping costs.
In the event of a dispute, we follow ARN's recommendations.
Privacy and security of personal data
When you place your order with us, you provide your personal data such as name, address, and telephone number. In connection with your registration and order, you agree that we store and use your data in our business to fulfill our obligations to you.
We also document all communication we have with you via email, in order to provide the service you expect from us. We will not disclose your personal data to third parties.
According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. In that case, please contact us.